Terms of Service

Effective Date: November 14, 2026

Welcome to ToughScour Tools. These Terms of Service govern your access to and use of www.softsleepz.one, including browsing the website, reviewing product information, placing orders, making payments, and communicating with our customer-support team.

Our online store offers household and kitchen cleaning products, including dishwashing liquid, steel wool scrubbers, and cleaning sponges. By visiting the website or placing an order, you agree to these Terms, subject to all consumer rights that cannot lawfully be waived.

Please read these Terms carefully before making a purchase.

1. Business Information

The website www.softsleepz.one is operated under the business name ToughScour Tools.

Business address:

300 N Beach St
Daytona Beach, FL 32114
United States

Customer service email: support@softsleepz.one

In these Terms, “ToughScour Tools,” “we,” “our,” and “us” refer to the store operator. “You” and “customer” refer to any person who visits, uses, or purchases through the website.

The business name provided for the store does not, by itself, establish whether the operator is an individual, partnership, corporation, limited liability company, or another legal form. Any formal legal entity information should be disclosed accurately where required.

2. Eligibility and Lawful Website Use

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website in a way that violates applicable laws or regulations.

• Attempt to interfere with website security or normal operation.

• Introduce malicious code, harmful files, or unauthorised scripts.

• Attempt to access restricted systems, accounts, or information.

• Submit false, misleading, fraudulent, or unauthorised orders.

• Use automated tools to collect website information in a manner that interferes with the service or violates applicable law.

• Reproduce or exploit protected website content without permission.

• Use the website to infringe the rights of another person.

We may restrict access where reasonably necessary to protect the website, customers, or legitimate business operations, subject to applicable law.

3. Product Range and Product Descriptions

ToughScour Tools offers products intended for ordinary household cleaning and kitchen-cleaning tasks.

Our product range may include the following categories:

A. Dishwashing Liquid

Dishwashing liquid is offered for ordinary dishwashing and cleaning purposes as described in the relevant product listing and on the product label.

Customers should review the product’s ingredients, directions, warnings, and other information supplied with the specific item. We do not make additional promises about fragrance, ingredients, skin sensitivity, environmental impact, biodegradability, disinfecting performance, or other characteristics unless expressly stated and substantiated for that product.

B. Steel Wool Scrubbers

Steel wool scrubbers are intended for cleaning tasks described in the individual product listing.

Because abrasive materials may affect different surfaces in different ways, customers should review product directions and test an inconspicuous area where appropriate. Avoid using an abrasive scrubber on delicate, coated, polished, non-stick, or easily scratched surfaces unless the product instructions specifically indicate that such use is suitable.

C. Cleaning Sponges and Scouring Pads

Cleaning sponges and scouring pads are offered for ordinary cleaning tasks. Product construction, texture, dimensions, and intended use may vary between listings.

Customers should check the individual product description and follow any supplied instructions. A sponge or scouring pad should not be assumed to be suitable for every surface, cookware finish, or cleaning chemical.

Product photographs are intended to illustrate the item. Colours and visual details may appear differently depending on screen settings, lighting, and display technology.

4. Product Safety and Directions for Use

Customers are responsible for reviewing product labels and using products in accordance with their stated directions and precautions.

For dishwashing liquid and other liquid cleaning products:

• Follow the directions and warnings on the actual product label.

• Do not mix cleaning chemicals unless the product instructions expressly permit it.

• Avoid contact with eyes and skin where the label warns against such contact.

• Keep products out of reach of children and pets where indicated.

• Store products according to their label instructions.

• Do not transfer products into food or beverage containers.

For steel wool and abrasive cleaning tools:

• Use only on surfaces suitable for the product.

• Be aware that abrasive materials may scratch or damage certain finishes.

• Handle with care where the product has sharp fibres or edges.

• Follow any product-specific precautions.

These general reminders do not replace the instructions or warnings on the actual product label. If the label contains more specific or restrictive directions, follow those directions.

5. Product Claims and Regulatory Information

Product claims displayed on our website should accurately reflect the product and its lawful intended use.

We do not intend to represent an ordinary cleaning product as a registered disinfectant, sanitiser, antimicrobial product, pesticide, or other regulated product unless the relevant product has the required legal status and supporting information.

Claims such as “kills bacteria,” “disinfects,” “sanitises,” or claims that a product controls pests may trigger regulatory requirements under federal law, including the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA).

Likewise, household cleaning products that meet the definition of hazardous substances may require precautionary labelling under the Federal Hazardous Substances Act (FHSA).

Customers should rely on the actual product label and listing for the product’s authorised directions and characteristics.

6. Product Availability and Listing Changes

We aim to keep product listings, descriptions, photographs, and availability information current.

However, product availability may change as inventory and supplier arrangements change. We may update or discontinue listings, correct errors, or revise product information when necessary.

If a product becomes unavailable after an order is submitted, we will contact the customer and provide an appropriate option, including cancellation and refund where required by law.

7. Prices, Shipping Charges, and Taxes

Prices are displayed in the currency shown at checkout. Customers are responsible for reviewing the final order summary before submitting payment.

Our stated shipping arrangement is:

• Orders of US$10.00 or more: Free shipping.

• Orders below US$10.00: A shipping charge of US$5.99.

Applicable taxes, if any, will be displayed or calculated as required by law and the checkout system.

We may correct genuine pricing or listing errors. If an order is affected by a material error, we may contact the customer before fulfilment to explain the issue and discuss cancellation or another lawful resolution.

8. Order Submission and Acceptance

When you submit an order, you are making a purchase request for the products and quantities shown in your checkout summary.

An automated confirmation generally acknowledges receipt of the order. It does not necessarily confirm that the order has shipped or that all fulfilment steps have been completed.

We may review an order for payment authorisation, product availability, address accuracy, fraud prevention, or other legitimate operational reasons.

If we cannot accept or fulfil an order, we will notify the customer and arrange any refund required by law.

9. Payment Authorisation

Payments must be made through the payment methods actually presented at checkout.

Payment processing may be handled by third-party payment providers. A transaction may be declined, delayed, or subject to verification by the relevant provider.

We do not ask customers to disclose full payment-card numbers, card security codes, or account passwords through ordinary customer-service email.

10. Shipping and Delivery

Shipping charges are calculated according to the threshold stated in these Terms and displayed at checkout.

Delivery timing may depend on product availability, fulfilment arrangements, destination, carrier operations, weather, and other circumstances.

Any shipping estimate displayed during checkout or on a product page should be reviewed before purchase. We will not describe an estimated date as a guaranteed delivery date unless a guarantee is expressly stated.

Where no shipment period is stated, applicable federal rules generally require a reasonable basis to expect shipment within 30 days, subject to the terms and exceptions of the FTC Mail, Internet, or Telephone Order Merchandise Rule.

If we cannot meet the applicable shipment period, we will provide the required delay notice and offer the customer the options required by law.

Customers are responsible for entering a complete and accurate delivery address. Please contact us promptly if an address error is discovered. Changes may not be possible after an order enters fulfilment or shipment.

11. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellation requests are governed by our separate Return and Refund Policy, which forms part of these Terms.

Our voluntary change-of-mind return arrangement generally allows eligible requests within 30 calendar days after delivery, subject to the conditions in that Policy.

For liquid cleaning products, opened or used items may not qualify for a voluntary change-of-mind return. Cleaning sponges and steel wool scrubbers that have been used or contaminated may also be ineligible for such a voluntary return.

These conditions do not remove any rights or remedies that apply to defective, damaged, leaking, misdescribed, or incorrectly supplied products under applicable law.

12. Intellectual Property

Unless otherwise indicated, website text, design elements, photographs, graphics, logos, page layouts, and other original materials are owned by or used with permission by the relevant rights holder.

You may view and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from protected content without permission, except where applicable law permits.

Third-party product names, trademarks, and logos remain the property of their respective owners. Their appearance on the website does not imply sponsorship, partnership, or authorisation unless expressly stated.

13. Customer Reviews and Submissions

If the website permits customers to submit reviews, comments, photographs, or other content, you are responsible for ensuring that your submission is lawful, accurate, and does not infringe another person’s rights.

You must not submit fraudulent, misleading, defamatory, threatening, discriminatory, or otherwise unlawful content.

By submitting content, you grant us a non-exclusive, royalty-free permission to use, reproduce, display, and publish that content in connection with operating or promoting the store, to the extent permitted by law and the functionality through which the content is submitted.

This permission does not transfer ownership of your content to us. If you do not want a submission used in this way, do not submit it unless the website provides a separate choice.

We may remove or decline to display submissions that violate these Terms or applicable law.

14. Third-Party Services

The website may rely on third-party services for hosting, payments, analytics, communications, or other functions. It may also contain links to external websites.

Those services are subject to their own terms and privacy practices. We do not control the independent operations of third-party websites.

Nothing in this section limits any responsibility imposed on us by applicable law.

15. Disclaimers

We make reasonable efforts to maintain accurate website information and reliable access, but we do not guarantee that the website will always be uninterrupted, error-free, or compatible with every device or browser.

To the extent permitted by law, general website information is provided on an “as available” basis.

Any disclaimer in these Terms is subject to warranties and consumer protections that cannot lawfully be excluded or limited. No statement in these Terms is intended to remove an applicable implied warranty or non-waivable legal right.

16. Limitation of Liability

To the maximum extent permitted by applicable law, ToughScour Tools will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from website use or a transaction where such exclusion is legally permitted.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury where exclusion is prohibited, or any other liability that cannot lawfully be excluded or limited.

Where a limitation is permitted by law, it will apply only to the extent allowed under the circumstances.

17. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, and reasonable costs arising directly from your unlawful use of the website, material violation of these Terms, or infringement of another person’s rights.

This provision does not require you to indemnify us for our own unlawful conduct or for any responsibility that applicable law prohibits from being transferred to a customer.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida and applicable federal laws of the United States, without applying conflict-of-law principles that would displace mandatory consumer protections.

Any dispute will be handled in a court or other forum with lawful jurisdiction. Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available under the law applicable to the transaction.

19. Changes to These Terms

We may revise these Terms to reflect changes in our products, website, operations, or legal obligations.

The latest version will be posted on this page with its effective date. Changes will apply prospectively unless applicable law requires otherwise.

20. Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The affected provision will be interpreted or limited only as much as necessary to make it enforceable where legally possible.

21. Contact

For questions about these Terms or a purchase made through our website, contact:

ToughScour Tools
300 N Beach St
Daytona Beach, FL 32114
United States

Email: support@softsleepz.one
Website: www.softsleepz.one