Shipping Policy

Effective Date: November 14, 2026

At ToughScour Tools, we want the process of ordering household cleaning essentials to be clear and straightforward. Whether you are purchasing dishwashing liquid for everyday washing, steel wool scrubbers for suitable tougher cleaning tasks, or sponges for routine kitchen clean-up, this Shipping Policy explains how shipping charges are calculated and what to expect after placing an order.

This Policy applies to purchases made through www.softsleepz.one.

1. Shipping Charges

Our shipping charges are based on the order subtotal as follows:

• Orders of US$10.00 or more: Free shipping.

• Orders below US$10.00: US$5.99 shipping charge.

The applicable shipping charge will be displayed in the checkout summary before you submit payment.

If a promotion or special offer provides different shipping terms, the offer will apply according to its stated conditions.

Please review the checkout summary carefully. If the shipping amount shown appears inconsistent with the terms above, contact us before completing your purchase so that the discrepancy can be reviewed.

2. Order Processing

After an order is submitted, it may be reviewed for payment authorisation, product availability, address accuracy, and fulfilment requirements.

Order processing and shipment are separate stages. An automated order confirmation generally indicates that we have received the order information; it does not necessarily mean that the parcel has already been dispatched.

We do not publish a specific processing-time guarantee in this Policy. If a processing or shipment estimate is displayed on an individual product page or at checkout, please review that information before placing the order.

3. Shipment and Delivery Estimates

Delivery timing can depend on several factors, including:

• Availability of the selected product.

• The fulfilment arrangements used for the order.

• The delivery destination and local transport conditions.

• Carrier operating schedules.

• Weather, public holidays, and other unexpected events.

• Any applicable handling requirements for the particular product.

Any delivery estimate displayed during checkout or on a product page should be treated according to its stated wording. We will not describe an estimated date as a guaranteed delivery date unless a guarantee is expressly provided.

Where no shipment period is stated, the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule generally requires a reasonable basis to expect shipment within 30 days after receiving a properly completed order, subject to the Rule’s terms and exceptions.

If we learn that an order cannot be shipped within the applicable period, we will provide the required delay notice and explain the customer’s options. Depending on the circumstances, the customer may consent to a permitted delay or cancel the unshipped order for a prompt refund as required by law.

4. Shipping Destinations

Available delivery destinations are those accepted by the checkout system at the time of purchase.

If your address is not accepted by checkout, please do not submit an order using an incomplete or inaccurate address. Contact us at support@softsleepz.one to ask whether delivery to your location can be arranged.

We do not promise delivery to every country, territory, postal code, military address, freight-forwarding address, or restricted destination.

5. Accurate Delivery Information

Customers are responsible for entering a complete and accurate shipping address.

Before submitting an order, please review:

• Recipient’s full name.

• Street number and street name.

• Apartment, suite, or unit number, if applicable.

• City, state, and ZIP code.

• Country, where required.

• Any delivery instructions supported by checkout.

If you discover an error after ordering, contact us as soon as possible. We will make reasonable efforts to correct the information before dispatch, but a change cannot be guaranteed after fulfilment or shipment has begun.

Additional costs arising from an address correction, redirection, or reshipment may be discussed with the customer where permitted by law and where the cost is not caused by our own error.

6. Special Considerations for Liquid Cleaning Products

Dishwashing liquid is a liquid product, and its packaging must remain suitable for the product during storage and transportation.

Depending on the formulation, quantity, packaging, and applicable carrier requirements, certain liquid products may be subject to specific packaging or transportation restrictions.

We will use fulfilment arrangements appropriate to the products being shipped. Customers should not assume that every liquid product can be shipped through every service or to every destination.

If a particular product cannot be shipped to the selected destination or cannot be fulfilled under the available transportation arrangements, we will contact the customer and provide an appropriate resolution, including cancellation and refund where required by law.

7. Tracking and Shipment Updates

If tracking information is made available for an order, it may be sent to the email address supplied at checkout or displayed through an order-status feature.

Tracking availability depends on the fulfilment and shipping services used for the particular order. We do not promise that every order will include tracking unless the checkout or order confirmation expressly states that it will.

Carrier tracking information may take time to update after dispatch. A lack of an immediate tracking scan does not necessarily mean that a parcel has stopped moving.

8. Delivery Delays

Delivery may be affected by severe weather, transport disruption, public holidays, carrier backlogs, address problems, or other events.

If you believe your order is significantly delayed, contact support@softsleepz.one with your order number and delivery address.

We will review the available order information and explain the next steps. This Policy does not remove any rights you may have if an order is not shipped or delivered as required by applicable law.

9. Damaged, Leaking, or Incorrect Deliveries

If your parcel arrives damaged, contains the wrong product, or appears to be missing an item, please contact us promptly.

For liquid products, please take particular care if the outer packaging is wet, a bottle is leaking, or the container appears damaged. Avoid unnecessary contact with the liquid and follow any safety instructions displayed on the product label.

For steel wool scrubbers and cleaning sponges, please describe any visible damage, missing components, or discrepancy between the delivered item and the order.

When contacting us, please provide:

• Your order number.

• The name of the product concerned.

• A brief description of the issue.

• Photographs of the parcel, packaging, or product where available.

Please retain the packaging until the issue has been reviewed, if reasonably possible.

If we supplied the wrong product or an item arrived damaged or defective, we will assess the matter and provide an appropriate resolution in accordance with applicable law.

10. Orders That Cannot Be Fulfilled

If a product becomes unavailable or we determine that an order cannot be fulfilled, we will contact the customer using the contact details provided at checkout.

Where an order cannot be shipped, we will provide cancellation and refund options as required by applicable law. We will not retain payment for merchandise that cannot be supplied where a refund is legally required.

11. Shipping Charges and Refunds

For an eligible change-of-mind return, the original shipping charge, if any, is generally not refundable unless required by law or stated otherwise by us.

If an order is cancelled because we cannot ship it, or a refund is required because of an issue for which we are legally responsible, shipping charges and other amounts paid will be handled in accordance with applicable law.

12. Contact Us About Shipping

For questions about shipping charges, delivery details, address changes, delayed parcels, or damaged deliveries, contact:

ToughScour Tools
300 N Beach St
Daytona Beach, FL 32114
United States

Email: support@softsleepz.one
Website: www.softsleepz.one

Please include your order number in shipping enquiries so that we can locate the relevant transaction.